Policies & Feedback
Information about participant rights, privacy, safeguarding, complaints and how to share feedback with LYFIT.
You Can Contact LYFIT To
- ✓ Request a copy of a policy
- ✓ Provide a compliment or suggestion
- ✓ Raise a concern or complaint
- ✓ Ask for accessible information
Your Rights Matter
LYFIT supports participants to understand their rights, make choices and raise concerns about the services they receive.
Choice and Control
Be involved in decisions about your services and support arrangements.
Dignity and Respect
Receive services that respect your identity, privacy and personal preferences.
Safe Services
Receive support in an environment that promotes safety and safeguarding.
Speak Up
Provide feedback or make a complaint without fear of unfair treatment.
Request LYFIT Policies
Controlled policy documents are available on request. Contact LYFIT for the current approved version.
Participant Rights and Responsibilities
Information about participant choice, dignity, communication, responsibilities and involvement in service decisions.
Request this policy →Privacy and Confidentiality
Information about how personal information is collected, stored, accessed, shared and protected.
Request this policy →Complaints and Feedback
Information about making a complaint, providing feedback and how LYFIT reviews and responds to concerns.
Request this policy →Incident Management
Information about identifying, recording, responding to and reviewing incidents connected with service delivery.
Request this policy →Safeguarding and Abuse Prevention
Information about protecting participant rights and responding to concerns involving abuse, neglect, exploitation or harm.
Request this policy →Service Cancellation
Information about cancellations, notice requirements, service changes and communication with LYFIT.
Request this policy →What Happens After You Raise a Concern?
LYFIT aims to manage complaints respectfully, fairly and without disadvantaging the person who raised the concern.
Tell Us
Contact LYFIT by form, phone or email and explain your concern.
Acknowledgement
Your feedback is received and directed to the appropriate person.
Review
Relevant information is reviewed and further details may be requested.
Response
LYFIT communicates the outcome or next actions where appropriate.
Need Information in Another Format?
Contact LYFIT to request accessible information, Easy Read support or assistance providing feedback.
