Easy Read and Accessibility
We want information about LYFIT and our disability services to be clear, simple and easier to understand.
You can ask us for help reading information, completing a referral, understanding our services or communicating with our team.
Simple Words
We can explain information using short and clear sentences.
Clear Layout
Important information is separated into easy steps.
Communication Help
You can ask another person to help you communicate with us.
Your Choice
Tell us which communication method works best for you.
What Does Easy Read Mean?
Easy Read information uses simple words, short sentences and a clear layout.
Pictures or symbols may also be used to help explain important information.
Easy Read can support people who have difficulty reading, understanding detailed information or processing large amounts of text.
How to Get Help From LYFIT
These are the main steps for asking about LYFIT services.
Contact Us
Call, email or complete our contact or referral form.
Tell Us What You Need
Tell us about the participant, their goals and the support needed.
We Check the Service
We check whether the requested service is suitable and available.
We Explain What Happens Next
We explain documents, agreements and the support start process.
LYFIT Services in Simple Words
Select a service to read more detailed information.
Supported Independent Living
Support to live more independently in a shared or supported home.
Read about SIL →In-Home Support
Help with personal care, meals, cleaning and everyday activities.
Ask about in-home support →Day Programs
Activities that can help build confidence, skills and friendships.
Read about day programs →Community Participation
Support to go out, attend activities and join the community.
Read about community support →Support Coordination
Help to understand your NDIS plan and connect with services.
Read about Support Coordination →High-Intensity Support
Support for people with more complex disability or health needs.
Read about complex support →Respite and STA
Short-term accommodation away from your usual home.
View accommodation information →Behaviour Support
Positive support to improve safety, communication and quality of life.
Read about Behaviour Support →Tell Us How You Prefer to Communicate
People communicate in different ways. You can tell us what works best for you.
Simple spoken explanations
Written information using simple words
Pictures, symbols or visual information
More time to understand and answer questions
Support from a family member, nominee or advocate
Interpreter or language support where arranged
Request Information in Another Format
Contact LYFIT to discuss the format or communication support you need.
Large Text
Ask for information with larger and easier-to-read text.
Easy Read
Ask for information with simple words and a clear layout.
Visual Information
Ask whether pictures, symbols or visual steps can be provided.
Verbal Explanation
Ask a team member to explain important information by phone.
Need an Easy Read guide?
Contact us and tell us which service or document you need help understanding.
Our Accessibility Approach
LYFIT aims to make its website easier to use for people with different access and communication needs.
We continue to review and improve our website. Some pages, documents or third-party tools may not yet provide the same level of accessibility.
Clear headings and structured page sections
Keyboard focus indicators for links and buttons
Responsive layouts for mobile phones and tablets
Readable text, spacing and colour contrast
Reduced animation for people who prefer less movement
Alternative ways to contact the LYFIT team
Tell Us About an Accessibility Problem
Tell us if you cannot access information, use a website feature or understand a document.
Please explain which page, form or document caused the problem and what support would help.
Easy Read and Accessibility FAQs
Can someone help me understand LYFIT services?
Yes. Contact LYFIT and ask a team member to explain the service using simple words.
Can another person contact LYFIT for me?
A family member, nominee, advocate, Support Coordinator or another authorised person may contact LYFIT on your behalf.
Can I ask for information in large text?
Yes. Contact LYFIT and explain which document or information you would like in a larger text format.
Can I ask for an interpreter?
Tell LYFIT about your language or communication needs. The team can discuss available interpreter or communication support options.
How do I report a website accessibility problem?
Call 1300 038 377, email va@lyfit.com.au or use the contact page. Include the page or feature that caused the problem.
Need Help Understanding Our Services?
Contact LYFIT and tell us how we can make the information easier for you to access and understand.
