Support Coordinator Referral
Refer participants to LYFIT for suitable disability support services and provide the information needed for an initial referral review.
Refer to LYFIT For
- ✓ Supported Independent Living enquiries
- ✓ In-home and community support
- ✓ Day programs and short-term accommodation
- ✓ Behaviour and high-intensity support enquiries
A Clear Referral Process for Support Coordinators
Support coordinators can submit participant referrals through LYFIT’s online referral form and identify the requested service, participant goals, location and important support requirements.
LYFIT reviews the referral information and contacts the nominated person to discuss suitability, availability and possible next steps.
Participant Consent
Before sharing personal information or documents, confirm that the participant or their authorised representative understands and agrees to the referral.
Common Reasons for Contacting LYFIT
Support coordinators may contact LYFIT when exploring suitable services for a participant.
New Support Request
The participant is looking for a new provider or additional disability support.
Change of Provider
The participant is considering changing their current service arrangements.
Accommodation Enquiry
SIL, respite or STA options are being explored based on the participant’s needs.
Complex Support Needs
The participant requires further discussion about complex, behavioural or high-intensity supports.
Services You Can Refer For
Review the relevant service information before submitting the participant referral.
Supported Independent Living
Assistance with everyday support needs within a suitable shared living environment.
Explore SIL support →In-Home Support
Personal care, daily living assistance and household support within the participant’s home.
Explore in-home support →Day Programs
Structured activities supporting skills, confidence, social connection and participation.
Explore day programs →Community Participation
Support to access appointments, activities and meaningful community participation.
Explore community support →Respite and STA
Short-term accommodation subject to participant suitability, funding and availability.
Explore respite and STA →Behaviour Support
Positive behaviour support focused on participant wellbeing, dignity, safety and quality of life.
Explore behaviour support →High-Intensity Support
Skilled disability support for participants with complex health and personal-care requirements.
Explore high-intensity support →Support Coordination
Support to understand plans, connect with providers and coordinate services around participant goals.
Explore support coordination →Employment Support
Goal-focused assistance related to work readiness, workplace participation and employment pathways.
Explore employment support →Information That Supports the Initial Review
Provide the information currently available. Further details may be requested after the initial referral review.
Participant and Plan Details
- ✓ Participant name, age and preferred contact details
- ✓ NDIS number and plan dates where relevant
- ✓ Plan management arrangement
- ✓ Participant suburb and preferred support location
- ✓ Communication, cultural and accessibility requirements
Support and Service Details
- ✓ Requested service and preferred commencement timeframe
- ✓ Participant goals and expected outcomes
- ✓ Requested days, hours or support ratios where known
- ✓ Important health, behavioural and safety considerations
- ✓ Current supports and reasons for the referral
Documents That May Be Relevant
- ✓ Current NDIS plan or relevant funding information
- ✓ Functional or allied health assessments
- ✓ Behaviour support plan where relevant
- ✓ Health or medication information relevant to safe support
- ✓ Risk assessments or support plans where available
Referral Contact Details
- ✓ Support coordinator name and organisation
- ✓ Email address and phone number
- ✓ Preferred method and time for contact
- ✓ Authorised representative details where relevant
- ✓ Other professionals involved in the referral
Communication During the Referral Process
Clear communication helps all parties understand the requested service and possible next steps.
Referral Clarification
LYFIT may contact the coordinator to clarify participant needs, funding or requested supports.
Participant Involvement
The participant and their representative should remain involved in decisions about proposed services.
Professional Collaboration
Relevant professionals may contribute information where consent and appropriate authority are in place.
What Happens After the Referral?
Referral progression depends on participant needs, service suitability, funding, staffing and current availability.
Submit Referral
Complete the online form with participant consent and the available referral information.
Initial Review
LYFIT reviews the requested service, location, needs and available information.
Discussion
The nominated contact may be contacted to clarify details and discuss suitability.
Next Steps
Suitable referrals may progress to assessment, consultation, service planning or another agreed action.
Refer a Participant to LYFIT
Complete the online referral form with the participant’s details, requested service and relevant support information.
Please share personal and clinical information only where it is relevant to the referral and appropriate consent or authority is in place.
Frequently Asked Questions
Quick answers for support coordinators referring participants to LYFIT.
Can I contact LYFIT before submitting a referral?
Yes. Call 1300 038 377 or email va@lyfit.com.au to discuss the requested service before submitting the online form.
Do I need to attach every participant document?
No. Submit the information relevant to the initial enquiry. LYFIT can identify additional documents that may be required after reviewing the referral.
Can I refer for multiple LYFIT services?
Yes. Identify each requested service and explain the participant’s priorities within the referral form.
Does submitting the referral guarantee acceptance?
No. Acceptance depends on participant needs, service suitability, funding, staffing and current availability.
Can the participant be involved in the referral discussion?
Yes. Participant choice and involvement should be supported throughout the referral and service-planning process.
Need Service Information Before Referring?
Explore LYFIT’s services and resources or contact the team to discuss the participant’s requested support.
